Claims Report Line0208 988 9503
Call now
How it worksWhat’s the catch?Who we helpReport your accident

Had a bump? Start here.

Had an accident?
Report it here.

Whoever was at fault, report it once. We take the details, work out where you stand and deal with the insurers from there.

Was it my fault?Report it anyway. We work out who is liable and tell you where you stand.
Will it cost me?Nothing to report it. If it was not your fault, nothing at all.
Will I be without a car?If it was not your fault, a like-for-like car on your drive.
Call 0208 988 9503
Call 0208 988 9503

Lines open 24/7Fastest way to claim

Report your accidentTwo minutes. We ring you back.No obligation. Reporting it to us puts nothing on your policy.
Was it my fault?Report it anyway. We work out who is liable and tell you where you stand.
Will it cost me?Nothing to report it. If it was not your fault, nothing at all.
Will I be without a car?If it was not your fault, a like-for-like car on your drive.

How it works

One report, then it is handled

Someone hit you. Their insurer has to put it right — not yours. Most people don’t know that. We claim from their insurer instead.

1

Report what happened

One call, or online in a few minutes. That is your bit done.

2

We work out where you stand

One person, in the UK, looks at what happened and tells you who is liable.

3

We deal with the insurers

Yours, theirs, or both. You do not sit on hold with anyone.

4

Not your fault? They pay.

No excess, nothing on your policy, a like-for-like car while yours is fixed.

Report it to us first

Report it here, not to a queue

Your insurer’s claims department is paid by your insurer. Ours is paid by the insurer of the driver who hit you — which is why it costs you nothing.

The new way

Report it to Claims Report Line

  • Report it online in minutes, or speak to a UK-based handler
  • One named person, whether it was your fault or not
  • No excess, nothing on your policy, your no-claims untouched
  • A like-for-like car on your drive while yours is fixed

The old way

Call your insurer

  • Wait on hold, then repeat your story to whoever picks up
  • Pay your excess up front and chase it back later
  • A claim on your record, and your no-claims takes the hit
  • A small courtesy car, if your policy includes one at all

Who we help

Cars, vans, bikes, fleets and passengers

Any accident, fault or notMotorbike claimsTaxi & fleetVan driversPassengers

Straight answers

What’s the catch?

There’s one. Here it is, in the same size as everything else.

What if it was my fault?
Report it anyway. We take the details, explain what happens next, and help you tell your insurer properly. The other driver’s claim gets handled by us too, so it is dealt with once and dealt with right.
What’s the catch?
We recover our costs from the at-fault driver’s insurer, which is why it costs you nothing. If they refuse to accept fault, we argue it for you. In the rare case that fault can’t be established, you could be asked to cover the hire charges — which is why we tell you on the first call whether your claim is one we’d take on.
Do I speak to my insurer?
Only to let them know it happened. That’s a notification, not a claim. We handle everything else, including the call you’ll get from the other driver’s insurer.
Will my premium go up?
Nothing goes through your policy, so there’s no claim on it. You’ll still need to tell your insurer about the incident at renewal, and how they price that is up to them. We won’t pretend otherwise.
Are you an insurer?
No. We don’t sell insurance. We just make it pay.

One call sorts the lot.

Tell us what happened and we’ll get straight on it. Nothing to pay. Nothing on your policy.

0208 988 9503
Call 0208 988 9503